Refund & Return
Matisy understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. It’s all part and parcel of the wonderful world of shopping; sometimes we buy before we try, and later regret a rash decision resulting in an unloved bra or shoes.
We will endeavor to process your return within 10 working days, following receipt of the above. However, during busy periods such as Christmas or sale, this may take a little longer.
*Please note there are a few Matisy items which, unfortunately, we cannot accept returns on, unless the product is unopened and in a resaleable condition. This is simply for hygiene reasons – we hope you understand. These are:
- Our bath & body products
- Nipple petals
- Mini bust booster
- Ultimate bust booster
- Wireless and Strapless bra
- Replacement wing tape for a backless, strapless bra
- Breast lift tape
- Secret tape
- Clear back bra
- Stick & clip bra
- Lace-up bra
- Stick on thong
- Socks & hosiery
- Swimwear where the hygiene strip has been removed
CONDITIONS FOR RETURNS / EXCHANGE REQUEST
- Matisy will accept your item(s) within 15 days from date of arrivals
- To be accepted for return/exchange, items must be in the original purchase condition including the original packaging and all parts and accessories.
- We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order is defective
- Part of your order is missing from the package.
TO PROCESS YOUR EXCHANGE OR RETURNS
- Place the product in its original packaging and take a picture
- Please send us 1 email to [email protected] with the subject “Request Exchange / Returns for Order ### (Your Order Number)” with the description of your problem. Please attach the picture of the product that you just took along with the email.
- We’ll notify the approval or rejection and the detail on how to proceed with the return via email. Please note that we will not accept return items without prior approval.
- Please allow us 5-10 business days to receive and process your returned products. After we’ve received your returned product, a credit will be issued in the same form of payment as your original purchase.
If you have received anything that was damaged, or defective, or missing parts, please do not hesitate to contact us via [email protected] for further assistance. For all other cases, return shipping costs are the responsibility of the customer.
LATE OR MISSING REFUNDS
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank since there is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at [email protected]
We can give you a refund unconditionally if you cancel your purchase within 6 hours from purchasing time.
Unfortunately, we are unable to provide a refund for items on sale of more than 80%
If you need more information you can contact us at [email protected]
***Update: Due to the outbreak of Corona Virus, all of our staff have to work from home therefore we’re unable to take your calls. If you have any inquiries about the product, shipping, or just want general advice, please don’t hesitate to email at [email protected]