WHERE DO YOU SHIP FROM?
Matisy.com works closely with global manufacturers and hand-craft workshops from all over the world to source and curates the trendiest products at the best possible price. Think of us as a one-stop-shop destination for the most popular products, where ever they originate from. Because of this, your order can be shipped anywhere from China, Brazil, Bangladesh, Peru, etc. via our partnership with USPS
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing, and shipping and this normally takes 7-14 business days. When this is completed, you will receive a Shipping Confirmation email.
However, during busy periods such as Christmas or sale or natural disasters, please note that we may not be able to commit 100% order to the normal delivery schedule.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
Shipping Fee: 4.99$ for every order under 50$ and Free Shipping for order > 50$
Orders from the US: Delivery date and time are approximately 2-4 weeks from the shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 4-6 weeks from the shipping date (depending on how strict the Customs in your country is).
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check the refund amount here: Matisy.com Return & Refund Policy.
CHANGE IN SHIPPING ADDRESS:
You have up to 6 hours to update your delivery address without paying a fee. After that time window, you need to pay a small fee of 5$ to update the address. Please email us at [email protected] if you need the address to be changed.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions. Matisy will accept your item(s) within 15 days from date of arrivals
See more about our return policy here: Matisy.com Return & Refund Policy.